Cookies

Reactivation of a pervious De-Activated SIM (Promotion, charge reduced to $30.00 for all reactivations through to December 2025)

• The Starter and Seasonal plans are for new connections, some older plans can migrate to these plans, please check with your account manager on a case-by-case basis.
• The Advance and Power plans are available for a new activations/migrations or package change.
• Package changes between the Starter, Seasonal, Advance and Power plans are permitted upon completion of the minimum contract period.
• An Early Termination Fee (EFT) will apply if the service is deactivated/ downgraded or upgraded before completing the Minimum Contract Period. This is a flat fee, it is not prorated based on the deactivation date.
• Calls included in allowance: Voice = Fixed (PSTN/Cellular), Iridium including voicemail, SMS = Mobile Originated
• There is no rollover of un-used allowance
• Any changes to plans (including moving SIMs into DSG) will result in a new minimum term. SIMs can only be moved into a DSG in line with billing period.
• 2-Stage Dialing – This service avoids high direct PSTN charges to the Iridium phone and offers a lower cost to the Iridium user. The caller first dials +1 480 768 2500 and follows the voice prompts to connect the iridium phone. The caller pays for the standard international rate call. The Iridium account holder pays for the satellite portion at a cost as stated above.
• RUDICS – an enhanced data service that utilizes circuit switching technology via a dial-up modem and ISDN for low-bandwidth data transfer, enabling a host of applications to originate and terminate numerous connections simultaneously. AST’s onsatmail offering users this service. Customer can have their own RUDICS offering if required please discuss with your account manager.

Dynamic Shared Group (DSG)

• Some plans are able to be include in a Dynamic Shared Group (DSG)(see above).
• The DSg is for voice service only. SMS are not included, they stay as a single SIM allowance, and are charged as overage once the allowance has been used.
• All DSG are billed by calendar month.
• Monthly Charge/ Allowance for a Dynamic Shared Group (DSG) = Monthly Allowance per SIM multiplied by Number of SIMs in the DSG.
• A 10% premium applies to the monthly subscription and overage charges.
• A DSG has to be approved by Iridium, please contact your account manager for more details. Please allow 5 days to complete the process.
• All SIMs in the DSG need to be on the same Plan.
• A DSG can be created once there are 5 active connections. If the number of SIMs drops below 5 at any time, the monthly charge will be for the equivalent of the minimum (5 SIMs). However, the Allowance will be based on the actual number of SIMs multiplied by the Monthly Allowance per SIM. Overage will apply once the allowance has been consumed.
• Addition and removal of SIMs in a DSG can only take place at the start of a billing period (month).
• Services activated mid-month will be billed as a standard plan and will be added to the DSG in line with the bill run. No ETF or new minimum period will apply.
• There is no rollover of unused allowance.
• The minimum term for a DSG is 12 months, the Early Termination Fee is equal to the Monthly Subscription multiplied by 5 (Minimum number of SIMs in the DSG).
• Each SIM card then has the standard ETF SIM card rules, as per the Minimum Contract Period above. After the Minimum Contract Period is completed, they can be moved in/out of the DSG with no penalty.
• A DSG can be upgraded. No EFT will apply for upgrading a DSG but a new Minimum Contract Period starts.
• DSG’s can be used for single organisations such as a Fleet, a Goverment body or a Corporation. Not to be used across multiple end users or organisations.